OUR MISSION

We try our best efforts to supply our partners with quality pharmaceutical products by relying on our personnel's experience and qualification, and by applying the most innovative methods of operations, and in cooperation with our partners we facilitate the development of the pharmaceutical market of the Republic of Kazakhstan. According to our mission we have defined our following strategic goals and objectives for 2007-2009: · To retain the leading position as a distributor at the national level; · To reach the planned share of the Kazakhstan pharmaceutical market; · To sell quality and efficient medical products on the Kazakhstan pharmaceutical market for ensuring healthy, long and more productive living of people. · To be oriented not only towards increase of the service value but also towards creation of the value where it has not previously been in existence.
OUR VALUES
1. Clients' Interests
The Company finds it necessary to carry out its activities subject to a comprehensive review, analysis, forecasting and with due consideration for its clients' interests and values. The value as perceived by the clients consists of the following six key components:
· Cost - a constant improvement of pricing with due consideration for the competition;
· Service - having more advantages, providing more benefits and higher results for our customers as compared with the competitors;
· Availability - development of new methods of more efficient services to our customers. The system of electronic orders and other high technologies;
· Sensitiveness, - great efforts to afford pleasure to customers and the ability to rapidly and efficiently consider their claims; the promise made to a client that services will be excellent, and the ability to exceed any expectations;
· Relations -establishment of good relations with customers, which will involve the necessity to follow in footsteps of customers but not in our own footsteps;
· Quality - constant maintenance of more favorable prices, higher quality and better services as compared with the competitors' offers. Forecasting of permanently varying consumer needs and satisfaction thereof.
2. Development and Innovations
· According to the mission declared, the company is in the way of an active development and economic growth with use of the present-day innovative business approaches. At present the work on development and introduction of the Quality Management System has started and arrangements for the certification for compliance with the requirements of the international standards ISO 9001 and GMP are made.
3. Professionalism
· The company as a whole and every its specialist have mastered the technologies of implementation of the established tasks and have a profound knowledge in the field of pharmaceutical business. The system approach and the clients' needs satisfaction allow the company to become the recognized leader in particular segments of the Kazakhstan pharmaceutical market.
4. Quality Policy
· Under the conditions of severe competition, the Company believes that the key methods of attraction and retention of clients is assurance of a high quality of the sold products, customer services and relationship.

THE COMPANY'S GOALS AND OBJECTIVES IN THE FIELD OF QUALITY ASSURANCE: the quality of the sold products, customer services and relations with partners should be brought up to the level allowing the Company to retain and strengthen its leading position on the Kazakhstan pharmaceutical market and to actively conduct its business on the international market. MEDSERVICE'S ACTIVITIES ARE BASED ON THE FOLLOWING PRINCIPLES:

ORIENTATION TOWARDS CLIENTS AND PARTNERS
When making and implementing any decisions, we are guided by the priority task to satisfy our clients' and partners' needs and requirements. We build the relations with our partners on the basis of mutually beneficial cooperation.
HIGH QUALITY OF OUR SERVICES
By orienting towards our clients' individual requirements, the company carry out a regular work on identification of their requirements and wishes and improves the service quality due to optimization of the business processes. In order to achieve a high quality of our services, we provide the quality monitoring both after completion of the business-processes and at their interim stages.
QUALITY SYSTEM DEVELOPMENT
We believe that the required quality level can only be provided with use of a comprehensive and system approach to solution of problems and tasks in the field of quality assurance. MEDSERVICE is oriented towards the recognized models in the field of quality assurance (the standards ISO 9000:2000). In order to increase the efficiency of and to develop the quality system we rely upon actual data on the system status and condition, as collected in the course of internal audits and measurements. We build the company's organizational structure on the basis of the principles allowing the departments to efficiently exercise the process management and control.
MEDSERVICE - THE TEAM OF PROFESSIONALS
To ensure more efficient operation of the quality system, we try our best efforts to deliberately involve all the employees of the Company in the quality management process. We believe that without any qualified personnel it will be impossible to perform the works in a quality manner, therefore we ensure an adequate level of our personnel's qualification and also create the conditions for the personnel professional development. By improving the quality of our work we are aiming at improving the financial results of the Company's activities and consequently at raising the wages and salaries as paid to our personnel. Every employee in our Company is responsible for his/her work quality and is obliged to constantly improve his/her qualification and skills and to make every effort to increase the efficiency of his/her activities.

THE COMPANY'S MANAGEMENT WILL ENSURE:

A continuous development and enhancement of efficiency of the quality system. Compliance by all the Companies managers and employees with the quality system requirements. Orientation of all the company's activities towards a maximally full satisfaction of the customers' and partners' needs and requirements.

Slogan: The reliable partner proved by time!